Ordering Information

Account Executives are available to take your orders Monday thru Friday from 9:00AM – 5:30 PM, Central Time.  You may fax orders to 210/657-1402 or email us 24 hours, 7 days a week at sales@espatools.com.  Your order will usually be shipped the next business day.  Certain items that are not featured in our catalogue or website may be available by special order or custom order.  Please note that special orders or custom orders are not returnable.

Shipping Information

Same day shipping – every effort will be made to ship all orders, placed before 3PM Central Time, the same day.  Most in stock items are shipped via ground service and will arrive in three to five working days.  Shipping to P.O. Boxes is not available.  A street address and daytime phone number are required when ordering.  Ground service is not available to Alaska, Hawaii, Puerto Rico and other U.S. Territories and will incur an additional charge for air shipment.

Next Business Day Delivery and Express delivery is available for an additional charge on any in-stock item, to the  48 Continental States.  Orders must be placed before 12 noon, Central Time.  Delivery time does not include weekends and holidays.  Next Business Day and Express shipping are not available for large and/or heavy items.

Large, Heavy or Oversize items are shipped via UPS Freight or by one of our authorized freight carriers.  Shipping arrangements will be coordinated with one of our Account Executives and must be authorized by you prior to shipment.  We can provide inside delivery and set up for your furniture and equipment at an additional cost.  Our Account Executive will be happy to discuss this with you.

Payment

American Express, Discover, MasterCard, Visa and business or personal checks are accepted.  Leasing and Financing options are available on approved credit.  When paying by credit card, please have the billing address and Credit Card Security Code ready when placing an order.  Second party checks or credit cards are not accepted.  Facial equipment and furniture, special orders or custom orders must be prepaid by credit card or check payable to “Essential Spa Tools, LLC”.   Add applicable sales tax of 8.25% on all orders delivered to a Texas address.  Sales Tax Exemption Certificate must be on file with us to waive sales tax on retail items only.  Please allow up to 7 business days for checks to clear before the order is shipped.

Returns and Exchanges

We are committed to providing you with the best possible service.  If you have a problem with your purchase, please contact us within 48 hours at 888-SPATOOL (772-8665) to discuss with our Account Executive.
 
If an incorrect order is received, there is a shortage or missing items, damaged or defective products including damaged during shipping, please contact us within 48 hours of receipt of shipment.  An RMA (Return Material Authorization) number must be obtained for all items that have been received by any of our partners and a pick up will be scheduled and products will be exchanged or credits are issued after the merchandise is received and processed at our corporate warehouse,
4444 Centergate Drive, San Antonio, Texas, 78217, USA.

Returns after 30 days are at the sole discretion of Essential Spa Tools, LLC.  A 20% restocking fee will apply and used or damaged returned products will be subject to additional fees.  All returned furniture and facial equipment must be in their original packaging or they will not be accepted for return.  All spa supplies, waxes, skin care products and other consumables must be in the original packaging and unopened to be returnable.  Shipping charges are non-refundable.  Special orders or custom orders are not returnable.  Purchases of Maya Beauty Engineering products including, but not limited to ThermaShape, ThermaSkin, Synergica, Oxymegastation or MayaPeel and all diamond or crystal microdermabrasion machines, DCS II and any other special or custom orders are final sales without return subject to shipping damage, defects and/or warranty repairs.

We do not accept COD's for returned merchandise.  Please allow up to 4 weeks to process any refunds.  If you paid by check or credit card, your refund payment will be of the same tender.  A credit will only be issued to the same credit card used for purchase.
 
Warranty

Most of our facial equipment and furniture, carry a one (1) year warranty.   A one (1) year extension is available for additional charge.  All Maya Beauty Engineering products have a three (3) year warranty.  We will provide a loaner on select facial equipment and furniture purchased from Essential Spa Tools, LLC, during the warranty period.  Warranty starts on the date of the original purchase.  Warranty is invalid if Equipment and Furniture is abused or misused or used outside of manufacturer's specifications.

Disclaimer

Prices are subject to change without notice.  We reserve the right to limit quantities and are not responsible for typographical errors.  Essential Spa Tools, LLC reserves all rights to graphic design and production of this publication.  All our products are for Professional Use Only and Essential Spa Tools, LLC  will void all warranties, express and/or implied, on all purchased products for improper use or used outside of manufacturers specifications.

Essential Spa Tools, LLC
4444 Centergate Drive
San Antonio, Texas 78217, USA
(210) 657-1400